# 客户端2  无法登录怎么解决

使用客户端2的同学注意了，最近 Windows 的安全中心更新了样本，容易把 C:\Users\\.config\com.vortex.helper\com.vortex.helper.exe 这个软件隔离。导致用户无法在该客户端登录账号，无法使用。

<figure><img src="/files/ivKxUgQ0t9xq0MTUyJNo" alt=""><figcaption></figcaption></figure>

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解决方法：按照截图把 com.vortex.helper.exe 还原出来，再允许在设备上运行，退出一下客户端重新打开就行了。如图所示。

<figure><img src="/files/Q5K25o3vH5VRm9Ss0PuX" alt=""><figcaption></figcaption></figure>

按图操作以后就可以登录软件了。

## 客户端无法使用怎么解决

1.删除旧客户端重启后打开新客户端&#x20;

2.多次登录无效时，重启路由器重试&#x20;

3.更换你的浏览器&#x20;

4.清理你之前下过的同类软件，重启电脑后打开新软件


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